All custom orders will need to be paid in Full before your sign will start production. If after receiving your invoice and it is not paid within 3 business days additional charges may occur. This is due to the fluctuating cost of lumber and other supplies needed to create your sign. Thank you for your understanding.

Custom orders

All custom orders are non-refundable and non-returnable. This is due to the nature of our signs being specifically designed for you.

Gift Cards

We cannot accept any returns on Gift Card purchases.

Current processing time is 6-8 weeks and may change only if discussed ahead of time with me. Shipping will be added to your invoice and include any unforeseen shipping charges.

Estimated shipping times may vary due to factors involved. Some examples are how long it takes for approval to be received after a proof is provided, placing an order on the weekend or holiday. These may push the arrival of your sign beyond the estimated delivery date. We are not responsible for any USPS/UPS Delays due to weather or theft. You will be sent tracking info once your item has been shipped.

I normally ship with the fastest and most cost-effective shipper. Most of my signs will be shipped via UPS. All orders will include insurance.

If for some reason your package arrives damaged, please do not open your package till you have taken photos. This will help in the process of making a claim with the mail carrier that was used. Then please inspect your item for damage and if damage has occurred, please email all photos to support@aecustomdesigns.com

All custom signs are handmade and cut with my scroll saw. I love every detail of work that goes into my signs. I strive for perfection when creating and want to provide you with the best quality.